Support2020-08-14T13:27:38+08:00

Support Topics

Do you charge any sales tax?2020-08-08T13:20:28+08:00

No sales tax is charged for all orders.

Axion Studios complies with Hong Kong regulations.
Please note that any country, regional or local charges and/or tax is/are the sole responsibility of the buyer.

If you are unsure, we suggest checking with local authorities before placing your order.

I got charged and did not get the item I purchased.2020-08-08T13:12:55+08:00

If it looks like you did get charged, but didn’t get your item(s), or if you got charged multiple times, please contact us immediately.

Banks may “block” funds prior to a transaction, so make sure to double-check if you were indeed charged.

Unfortunately it can sometimes take up to two hours for orders to be fully processed, so if your item(s) hasn’t appeared in your account in that time frame, despite your payment being successful, please contact us directly so that we can sort out the issue.

How do I redeem a promo code?2020-08-08T13:14:09+08:00

You can redeem promo codes in your cart or during checkout.

How can i pay if I do not have a PayPal account?2020-08-08T13:19:48+08:00

You DO NOT need a PayPal account to pay using PayPal.

Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal.
For more details, click here to see how PayPal works for you.

What are the available payment methods?2019-07-09T14:52:00+08:00

At the moment, we only accept PayPal and Credit/Debit cards payments (through PayPal).

How do i make payments using PayPal? How does it work?2019-07-09T14:50:37+08:00

While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
After a successful PayPal payment, a payment advice will be automatically generated to our system to process your order instantly.

How do I download my purchased items?2020-08-08T13:19:10+08:00

Login to you account, then navigate to “My Account > Downloads” to see all available downloads.

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